HELP AND SUPPORT

Help with access, billing or your account

You do not need to sign in to contact us. Start with the answers below or email support@legalenglish5.com.

I forgot my password

Open Sign In, select Forgot password?, and enter your email address. Enter the six-digit code with your new password. If the code expires, request a new one.

Reset your password

I did not receive the verification code

Check your spam and promotions folders. If the code does not arrive within a few minutes, request a new one. Only the most recent code is valid.

My trial ended and I cannot open the lessons

Protected lesson content requires an active trial or subscription. Open Billing in your account to select a plan. Access returns after payment is confirmed.

See plans

I want to cancel or change my plan

Open Account, then Billing. You keep access until the end of the paid period after cancellation. Follow the instructions in Billing to choose another available plan.

I want a copy of my data or want to delete my account

Use Account Preferences to request a copy of available account data. Use Account Security to deactivate or delete the account. Account deletion is separate from subscription cancellation and may permanently remove your profile and learning progress.

Still need help?

Email us from the address associated with your account and identify the page where the problem occurred.

Email support

support@legalenglish5.com · We typically reply within one business day, Colombia time.

Already signed in?

The Help page inside your account lets you send a report linked to your account.

Open Help in your account